Implementation, Staff Training and Technical Support

Canopus Software Ltd. provides a whole range of services from system study to final testing to support the software implementation. An implementation team is assigned to the customer to analyse your existing system, develop system specifications, determine areas of customisation, prepare, install and configure the proposed Macrobank solution. Upon completion of the work, the team conducts a fully comprehensive testing of the system with the direct involvement of the customer in the testing processes. Macrobank products may be implemented on site, remotely or in our data centre as part of outsourced package.

In the case of on-site implementation, the customer's staff are trained in the process and free of charge. Alternatively, the basic training may be done in our headquarters where we have set up specially equipped classrooms, or remotely through the internet. The customer may choose to take an advanced specialist training course in a particular user role, e.g. system administration, teller operations, customer support service etc. Canopus Software Ltd. provides the trainees with all required printed materials.

Technical Support

Technical support is provided free of charge during the initial six months of operations. After the free support period, the customer may choose to contract with us for an annual support package, which comprises:

• - Online troubleshooter service
• - Bug fixing
• - Technical consultancy
• - Regular updates
• - Update related training 

Support package subscribers are entitled to discounts on extension modules.